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BDP - 70

5 days

Doha

8 October, 2023

10900 QAR

Managing Conflict, Handling Difficult People & Change

Course Overview:

Managing Conflict, dealing with personal or organizational change and handling those difficult people at work, requires us to be proficient in a number of managerial competencies. This program explores and examines these competencies and enables participants to experience at first hand, many of the tried and tested techniques which world class managers and leaders are applying to minimize the negative effects of such potentially damaging issues.

Course Objectives:

By the end of the program, participants will be able to:

Describe how organizational conflict can have both positive and negative outcomes
Explain the most common causes of conflict which organizations face
Describe how the 5 stage Conflict Resolution Model helps to position conflict in context
Identify the common reasons why people resist and react to change
Develop and Promote a positive Changing Culture within their organization
Develop strategies and solutions for dealing with the consequences of excessive pressure and stress at work Demonstrate assertive behavior when dealing with difficult people and situations
Produce a ‘competency based action plan’ highlighting the key area’s for future success, with time lines and a criteria for measurement.

Who Should Attend?

Managers, leaders, and professionals who are responsible for driving change, managing conflict, and dealing with the consequences of challenging or difficult staff members
It will be of great benefit to anyone who is involved with implementing change within their organization and who has to deal with resistance to change from other people
Staff members who have to champion the cause of change will also greatly benefit from this programmed

Course Outline:

Module (01) Identifying the factors which influence business success

People, Polices, Practices & Principles – The foundation of an organizations culture
Defining organizational conflict positive and negative outcomes
The impact of change – practical and emotional consequences
Identifying pressure and stress in the work place
Understanding human behavior in teams
Creative options and models for tackling strategic problems

Module (02) Survival Strategies for Conflict at work

Defining and describing organizational conflict
Causes of Conflict
Understanding the effects conflict has on an organization
Thomas-Kilmann Conflict Mode Instrument
Conflict Management Process
The 5 stage conflict management model
Influencing Styles

Module (03) Embracing Organizational Change

The Impact of Change
The Transition Curve
Overcoming Barriers to Change
Examining case studies of organizations that have embraced change
Developing and Promoting a Changing Culture
Measuring the success of change
E.S.T Analysis

Module (04) Managing Stress and Controlling Pressure at Work

Defining Stress and Stressors
Recognizing Stress in yourself and others
The Physiological Effects of Stress
Achieving Peak Performance
Understanding our physical responses to Stress
Measuring your Stress Scale
Top 10 Tips for helping to prevent ‘Excessive Stress’ in your life

Module (05) Developing ‘Difficult People’

Most Common Causes of Difficult Employees in the Workplace
Dealing with a Difficult Person – Case Study
Confrontation Model
Adopting an Assertive Approach
Identifying and Managing Difficult/Challenging Employees
Common Causes of Difficult Employees

Managing Conflict, Handling Difficult People & Change

TRAINING PLAN FORM